Privacy Policy

Last updated: [19/05/26]

This Privacy Policy describes how NevoNutri (operated by Ecom Pro Solution LTD) collects, uses, protects, and shares your personal data when you use the nevonutri.com website or place an order.

We place particular importance on protecting your data and are committed to complying with applicable personal data protection laws, including the Act respecting the protection of personal information in the private sector (Quebec Law 25), PIPEDA in Canada, and, where applicable, the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller for your data is:

• Ecom Pro Solution LTD
• Office Unit B on 9/F, Thomson Commercial Building, 8 Thomson Road, Wan Chai, Hong Kong
• Email: contact@nevonutri.com

For any questions regarding this Policy or the exercise of your rights, you can contact us at the address above.

2. Data Collected

We collect the following categories of data:

Identification and contact data: name, first name, email address, phone number, postal address.

Order data: purchase history, products viewed, transaction amounts.

Payment data: full banking data is never stored by us; it is securely transmitted to our PCI-DSS certified payment provider.

Connection and browsing data: IP address, browser type, operating system, pages viewed, visit duration, traffic source, data collected via cookies and similar technologies.

Communication data: content of exchanges with our customer service (emails, messages, forms).

3. Purposes and Legal Bases of Processing

4. Data Recipients

Your data may be disclosed to the following recipients, to the extent strictly necessary for the purpose pursued:

• Our authorized personnel (customer service, logistics, accounting);
• Our technical service providers (host, e-commerce platform, emailing solutions, analytics tools);
• Our payment provider;
• Our carriers and logistics providers for the delivery of your order;
• Our marketing service providers (targeted advertising, retargeting), only with your prior consent;
• Administrative or judicial authorities, upon legally justified request.

All our service providers are contractually committed to respecting the confidentiality and security of your data.

5. Data Transfers Outside the Territory of Residence

Given the international nature of our business (headquarters in Hong Kong, customers in several jurisdictions, service providers located in different countries), some of your data may be transferred outside your country of residence.

We implement appropriate safeguards to ensure an adequate level of protection (standard contractual clauses, technical and organizational measures).

6. Retention Period

7. Your Rights

In accordance with applicable legislation, you have the following rights regarding your personal data:

• Right of access: to obtain confirmation that your data is being processed and to obtain a copy thereof;
• Right to rectification: to correct inaccurate or incomplete data;
• Right to erasure ("right to be forgotten"): to request the deletion of your data under the conditions provided by law;
• Right to restriction of processing: to request the temporary suspension of processing;
• Right to object: to object to the processing of your data, particularly for prospecting purposes;
• Right to data portability: to retrieve your data in a structured and readable format;
• Right to withdraw your consent at any time, without affecting the lawfulness of prior processing;
• Right to define directives concerning the fate of your data after your death.

To exercise these rights, please contact us at contact@nevonutri.com

by specifying your request and providing proof of your identity.

We undertake to respond within one month. In the event of an unsatisfactory response, you may lodge a complaint with the competent data protection authority in your country (for example, the Commission d'accès à l'information du Québec, the Office of the Privacy Commissioner of Canada, or the CNIL in France).

8. Cookies

Our Site uses cookies and similar technologies to ensure its proper functioning, measure its audience, and personalize your experience.

Types of cookies used:

• Strictly necessary cookies: essential for the functioning of the Site (shopping cart, session) — do not require your consent;
• Audience measurement cookies: traffic statistics (e.g., Google Analytics);
• Personalization cookies: memorization of your preferences;
• Advertising cookies: display of targeted advertisements on other sites (Meta, Google Ads, etc.).

You can at any time accept, refuse, or configure cookies via our consent banner or your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access, disclosure, modification, or destruction: SSL/TLS encryption, secure hosting, access control, regular backups, staff awareness.

Despite these measures, no Internet transmission can be guaranteed 100% secure; we encourage you to contribute to the protection of your data (strong password, non-sharing of your credentials).

10. Data concerning minors

Our Site and products are exclusively intended for adults. We do not knowingly collect data concerning minors. If you believe that a minor has transmitted data to us, please contact us for deletion.

11. Policy Changes

This Policy may be modified at any time to reflect legal, jurisprudential, or technical developments. The applicable version is the one in force on the date of your visit. In the event of a substantial change, we will inform you by any appropriate means.

12. Contact

For any questions regarding this Policy:

Ecom Pro Solution LTD — NevoNutri Office Unit B on 9/F, Thomson Commercial Building, 8 Thomson Road, Wan Chai, Hong Kong Email: contact@nevonutri.com