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Terms and Conditions of Sale
Last updated: [19/05/26]
These General Terms and Conditions of Sale (hereinafter "GTC") govern all contractual relations between the company Ecom Pro Solution LTD, operating the NevoNutri brand (hereinafter "the Seller"), and any adult individual, acting as a consumer, making a purchase on the website [SITE URL] (hereinafter "the Client").
Any order placed on the site implies full and unreserved acceptance of these GTC by the Client. The Seller reserves the right to modify the GTC at any time. The applicable GTC are those in force on the date of the order.
The products offered for sale are food supplements intended for consumption by healthy adult individuals. The essential characteristics, composition, usage instructions, and precautions for use of each product are described on its product page.
The products are not medicines and should not replace a varied and balanced diet or medical advice. The Client is advised to consult a healthcare professional before any consumption, especially in case of pre-existing pathology, concomitant use of medication, pregnancy, or breastfeeding.
Photographs and illustrations are provided for informational purposes only and are not contractually binding on the Seller.
Prices are displayed in Canadian Dollars (CAD) or in the applicable currency depending on the Client's delivery zone. The indicated prices are net, excluding delivery charges. Delivery charges are calculated and displayed before the final validation of the order.
The Seller reserves the right to modify its prices at any time. Products will be invoiced based on the rates in force at the time of order validation.
Any taxes, customs duties, or other import fees that may be required in the country of destination are the sole responsibility of the Client.
The ordering process includes the following steps:
The order is only definitively formed upon receipt by the Client of the confirmation email. The Seller reserves the right to refuse or cancel any order for a legitimate reason, particularly in case of a previous dispute with the Client, suspicion of fraud, or product unavailability.
Payment is made exclusively online, at the time of order, by the means offered on the site (credit card, electronic wallets, and other solutions displayed during payment).
Transactions are secured by a PCI-DSS certified payment provider. The Seller never has access to the Client's complete bank details.
In case of payment default, the order will be automatically cancelled.
Delivery terms (zones, times, costs, carriers) are detailed in the Shipping and Returns Policy available on the site.
Delivery times are indicative. A delay in delivery shall not give rise to damages, except in case of significant delay attributable to the Seller.
The transfer of risks occurs upon effective delivery of the package to the Client. It is the Client's responsibility to check the condition of the package upon receipt and, in case of an anomaly, to make all necessary reservations with the carrier.
The Seller offers a 90-day money-back guarantee from the date of receipt of the product by the Client.
Terms:
This commercial guarantee is in addition to, and does not replace, the applicable legal guarantees.
Regardless of the commercial guarantee above, the Client benefits from the legal guarantees applicable to the products sold according to the legislation in force in their country of residence, particularly guarantees relating to conformity and hidden defects.
The Seller cannot be held responsible for:
The products are intended for personal use. The Client is solely responsible for assessing the suitability of the product with regard to their health condition.
All elements of the site (texts, images, logos, brands, videos, source codes) are the exclusive property of the Seller or its partners. Any reproduction, representation, or exploitation, total or partial, without prior written authorization, is strictly prohibited.
The processing of the Client's personal data is governed by the Privacy Policy available on the site.
Neither party shall be held responsible for the non-performance of its obligations in case of force majeure within the meaning of applicable case law.
These GTC are governed by the law in force in the consumer Client's country of residence, within the limits of applicable mandatory provisions.
In case of a dispute, the Client may, before any legal action, contact the Seller at contact@nevonutri.com to seek an amicable solution.
Failing an amicable resolution, the Client may refer the matter to an out-of-court dispute resolution platform or the competent court in accordance with the rules applicable in their country of residence.